Refund Policy

At Aus Paws, we strive to provide the best products and services for your beloved pets. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented a comprehensive refund policy to ensure your satisfaction.

30-Day Money-Back Guarantee

We offer a generous 30-day money-back guarantee on all eligible purchases. This means that if you are not completely satisfied with your order, you can return it within 30 days of receiving it for a full refund.

Eligibility Criteria

In order to qualify for a refund, the following conditions must be met:

  1. The item must be in its original condition, unused, and in its original packaging.
  2. The item must be returned within 30 days of the delivery date.
  3. Proof of purchase, such as the order number or receipt, must be provided.

How to Initiate a Refund

If you would like to request a refund, please follow these steps:

  1. Contact our customer support team within 30 days of receiving your order.
  2. Provide them with your order details and the reason for your refund request.
  3. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
  4. Once we receive the returned item and verify its eligibility, we will process your refund.

Refund Processing Time

Once your refund request has been approved, we will process your refund within [insert processing time here]. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.

Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:

  • Items that have been used, damaged, or are not in their original condition.
  • Items that are not eligible for return due to hygiene reasons, such as pet grooming products.
  • Items that were purchased from third-party sellers or resellers.

Conclusion

Our refund policy is designed to ensure your satisfaction and provide you with peace of mind when shopping at Aus Paws. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and make your shopping experience as enjoyable as possible.